Privacy Policy

1. Information We Collect

When you use Noroz.pk, we may collect information needed to process your order, confirm delivery details and provide customer support.

• Name or delivery name entered at checkout
• Mobile number or WhatsApp number
• Email address, if provided
• Billing and shipping address
• Order details, product details and payment method
• Courier and tracking details after dispatch
• Messages sent to us through WhatsApp, email or contact forms

We only collect information that is necessary for order processing, delivery confirmation, customer support and website operation.

2. How We Use Customer Information

We use customer information to provide a smooth and private shopping experience on Noroz.pk.

• To process orders placed on our website
• To confirm delivery details through WhatsApp or phone when needed
• To arrange discreet parcel dispatch through courier services
• To provide order tracking and delivery updates
• To respond to customer questions about products, payment or delivery
• To prevent fake, incomplete or incorrect orders
• To improve our website, checkout process and customer support

For selected cash on delivery orders, our team may contact customers to confirm order details before dispatch. In some cases, a small courier advance may be requested to confirm parcel booking.

3. Privacy for Sensitive Products

Noroz.pk sells personal care, female care and wellness products that some customers may consider private. We understand this and handle customer information with care.

We do not publicly share customer names, order details, phone numbers, addresses or product choices. Customer information is used only for order processing, delivery support and customer service.

4. WhatsApp Communication

Customers may contact Noroz.pk through WhatsApp for product guidance, order confirmation, courier advance confirmation, payment screenshots, delivery support or tracking help.

WhatsApp messages may include your order number, phone number, delivery city, address, payment method, tracking details or confirmation screenshots. We use this information only to support your order and delivery process.

Please avoid sharing unnecessary personal or financial information through WhatsApp.

5. Payment and Cash on Delivery Information

Noroz.pk may offer cash on delivery for eligible orders. We do not collect online card payment details through our website unless a secure payment gateway is clearly shown at checkout.

For selected COD orders, a small courier advance may be requested before dispatch to confirm parcel booking. Payment confirmation may be handled through WhatsApp.

6. Courier and Delivery Partners

To deliver your order, we may share necessary delivery information with courier or logistics partners.

• Customer name or delivery name
• Phone number
• Delivery address
• Parcel amount for cash on delivery
• Tracking and courier booking details

We only share information required for parcel delivery. Product names or sensitive details are not intentionally added to the outside of the parcel.

7. Cookies and Website Data

Noroz.pk may use cookies or similar technologies to improve website performance, remember cart activity, support checkout, measure website traffic and improve user experience.

Cookies help the website function properly, especially for cart, checkout, account login and order tracking features.

8. Data Security

We take reasonable steps to protect customer information from unauthorized access, misuse or disclosure. However, no website, messaging platform or internet-based service can guarantee complete security.

Customers are responsible for entering correct delivery details and keeping their order information private.

9. Customer Rights

Customers may contact us to request help with order details, correction of delivery information, account support or privacy-related questions.

If you want to update incorrect order information, contact us as soon as possible before dispatch.

10. Policy Updates

Noroz.pk may update this Privacy Policy from time to time. Any changes will be posted on this page. Continued use of our website means you accept the updated Privacy Policy.

Last updated: May 31, 2026

11. Contact Us

For privacy questions, order support or delivery confirmation help, you can contact Noroz.pk through WhatsApp or our Contact Us page.

• Website: Noroz.pk
• WhatsApp: 0310 4076308
• Support: Order confirmation, delivery help, tracking support and product guidance

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